October 1, 2012

Monday, October 1, 2012

Progress made this reporting period:

  • Process Improvement and Training Committees (PITCs) continue to meet, focusing on defining how processes will work through SSCs. The committees are considering the following:
    • For each activity, what is the role of the SSC?
    • What challenges does moving this process to the SSC create?
    • How can this process be standardized?
    • How can we ensure clear communication for customers?
    • How can we better use technology?
  • HR and Finance PITCs plan to complete process maps, standard operating procedures and identify any policy changes needed by October 31.
  • The Research Administration PITCs have completed initial process redesign, with a meeting planned in early October for the individual committees to review all the process, considering how the Academic SSCs will serve all Post-Award needs seamlessly.
  • Staff in the College, IPSR and the Hall Center will participate in an activity assessment in mid-October. Implementation committees, as well as staff around campus, have provided input into the development of this assessment. The assessment will provide a detailed understanding of the diverse work currently performed in the departments, units and centers, and will begin to survey staff for their individual preference for future work. More information on the assessment can be found in the Communication Ambassador presentation http://cfe.ku.edu/documents/ssc/Communication_Ambassador_9-26.pdf.
  • Search Committees have formed to evaluate and interview applicants for the Liberal Arts and Sciences SSC Manager and SSC Project Manager positions. The SSC Manager will lead the Liberal Arts and Sciences SSC and the Project Manager will guide the ongoing implementation of SSCs beyond the initial site.
  • We are continuing meetings with Department Chairs and Directors included in the Liberal Arts and Sciences SSC. Feedback provided by the Chairs has already added great value and will continue to inform and improve the SSC project.
  • The SSC Implementation Team continues to hold open office hours on Tuesday afternoons: please check the CFE SSC calendar for times and locations: http://cfe.ku.edu/documents/ssc/ssc-meeting-calendar.pdf.
  • Questions about the Shared Service Centers may be submitted through the CFE website at http://www.ku.edu/contact/, or emailed directly to Changing for Excellence.


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