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Shared Service Center Implementation Timeline

Implementation Steps

(Implementation takes from 3-4 months depending on size and complexity of Unit)
  1. Units review and validate Activity Assessment Results
  2. Dean or Unit Leader Identifies Leadership Team
  3. Initial Leadership Team Meeting: Review Activity Assessment Results, Review Transaction Volume, Discuss Potential Roadblocks, etc.
  4. Process Review: SSC staff conduct process reviews with selected unit staff
  5. Leadership Team Meeting: Make Staffing Decisions (1-2 meetings)
  6. Dean or Designee Notifies Staff that will Shift to the SSC
  7. SSC Director Meets with Staff Shifting to the SSC
  8. Roles & Responsibilities Meeting: Dean (optional), Associate Deans (optional), Area Directors or Unit Directors, Chairs, Business Officers, etc.
  9. Roles & Responsibilities Meeting: Staff that will remain in the unit
  10. Go-Live: Staff physically move, SSC assumes responsibility for transactional activity


SSC Project Timeline

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