Shared Service Center Implementation Timeline

Implementation Steps

(Implementation takes from 3-4 months depending on size and complexity of Unit)

1. Units review and validate Activity Assessment Results
2. Dean or Unit Leader Identifies Leadership Team
3. Initial Leadership Team Meeting: Review Activity Assessment Results, Review Transaction Volume, Discuss Potential Roadblocks, etc.
4. Process Review: SSC staff conduct process reviews with selected unit staff
5. Leadership Team Meeting: Make Staffing Decisions (1-2 meetings)
6. Dean or Designee Notifies Staff that will Shift to the SSC
7. SSC Director Meets with Staff Shifting to the SSC
8. Roles & Responsibilities Meeting: Dean (optional), Associate Deans (optional), Area Directors or Unit Directors, Chairs, Business Officers, etc.
9. Roles & Responsibilities Meeting: Staff that will remain in the unit
10. Go-Live: Staff physically move, SSC assumes responsibility for transactional activity

SSC Project Timeline