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October 15, 2012

Monday, October 15, 2012

Progress made this reporting period:

  • Search committees are interviewing candidates seeking the SSC Project Manager and Liberal Arts and Sciences SSC Manager positions. The committees expect to fill these positions within the next six to eight weeks so that the SSC Project Manager and SSC Manager can take part in the implementation of the first wave of the Liberal Arts and Sciences SSC.
  • The results of the employee satisfaction survey have been compiled and are posted on the SSC website: http://cfe.ku.edu/ssc/employeesatisfaction.php.
  • We wrapped up individual meetings with the Chairs and Directors in the College, IPSR, and the Hall Center. These conversations provided a wealth of input into the plans for the initial SSC.
  • Process Improvement and Training Committees (PITCs) have been carefully examining existing processes and are now drafting process maps which incorporate the SSCs in the future design.
    • The Tuition and Scholarship Committee has identified several potential policy changes that will eliminate bottlenecks, remove unnecessary work, and improve the student experience. Committee members are connecting with individuals across campus to explore these opportunities.
    • The Travel and Expense PITC is exploring the possibility of creating a web-based form that can be easily completed by travelers and fed directly into the PeopleSoft system. The committee is also considering how the SSC can serve as a knowledge-bank for travelers.
    • The Financial Analytics and Budget Support PITC provided input on the challenges and benefits of providing SSC staff the necessary tools and training required to effectively support their customers in determining and understanding current budget balances. The committee underscored the differing needs of different groups across campus.
    • The Payroll PITC examined processes in the context of newly developed tools. A clear role for the SSC was outlined.
    • The Departmental HR PITC began to discuss the communication tools for the SSC, and considered a list of common HR questions. The committee will review an initial SSC website plan (related to HR) over the next month.
    • Post-Award research Administration PITCs have completed their initial work, and plan to hold a full-day session to review results.
  • The SSC Steering Committee met to discuss the PITC progress, with focus on the work of the Financial Analytics and Budget Support PITC. The Steering Committee agreed with a recommendation that each Designated Research Center be considered on an individual basis to ensure that the needs of the Research Directors are met. As the implementation progresses, the role that each SSC provides will be considered within the total framework of activities required.
  • The Communication Leadership Team met to discuss the best communication methods for reaching staff, faculty, and Chairs serviced by the initial SSC site, especially the Humanities, the Arts, and the Honors Program.
  • The SSC Implementation Team continues to hold open office hours on Tuesday afternoons: please check the CFE SSC calendar for times and locations: http://cfe.ku.edu/documents/ssc/ssc-meeting-calendar.pdf.
  • Questions about the Shared Service Centers may be submitted through the CFE website at http://www.ku.edu/contact/, or emailed directly to Changing for Excellence.

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