July 23, 2012

Monday, July 23, 2012

KU Shared Service Centers Initial Site: develop and implement

  • The implementation team is continuing to meet with individuals in the College and its partner research centers to discuss the implementation plan and gather input.

KU Regional Shared Service Centers: to streamline job functions and improve business processes

  • Four SSC focus groups met to provide input into which financial processes and activities should be considered to move into the SSC. The input from these groups will be shared with the Steering Committee and the Design Review Committee, which will decide which processes will be considered by the Process Improvement and Training Committees. For each of the activities selected, a Process Improvement and Training Committee will be formed to consider each activity in great detail as a potential fit for the SSC, understand what additional tools and/or technology would be needed if these activities move to a SSC and map current processes (considering each process as it is performed in multiple departments across the University).
  • The Steering Committee and Communication and Change Management Committee provided input into two SSC surveys which are being developed. The first survey is being developed in conjunction with the Technology Support Centers team and will be given to all KU staff and faculty to provide feedback on the current HR, finance, research administration and IT processes. The second survey will be given to all staff and will have two sections; the first section will assess staff satisfaction, the second part will gather input about the SSC design.
  • The Design Review and Steering Committee are continuing to meet to analyze potential funding models and finalize the governance model for SSCs.
  • The implementation team is working with the HR's Learning and Development Manager, Kathleen Ames-Oliver to identify resources to help staff through the change (such as career coaches to help staff think about if they would like to move to a SSC or remain in their department).
  • The Steering Committee held a conference call with the University of Michigan to discuss its experiences implementing Shared Service Centers. The University's Associate Vice President for Finance, who has frequently spoken on the topic of Shared Services at conferences and webinars, answered the Committee's questions and provided his perspective on topics including design, staffing and funding.
  • A brown bag lunch series of workshops is being developed to share background on SSCs, workshops on change and information about KU's plans. Please check the website calendar (http://cfe.ku.edu/documents/ssc/ssc-meeting-calendar.pdf) in the next week or so for dates and times.

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